Terms of Use

These Terms of Use (“Terms”) apply to the innovator.tr website operated by İnnovator Bilişim Teknolojileri Sanayi ve Ticaret Ltd. Şti. (“Innovator,” “the Company,” “we”) and all services we provide through this site (including software development and consulting services, as well as subscription-based software products such as Innovator Chat, collectively, the “Service(s)”). By using our Services, you are deemed to have accepted these Terms.

1. Scope of Services

Innovator provides its customers with software development, digital transformation consulting, and technology solutions. One of these solutions, Innovator Chat, is an AI-powered chat/sales assistant plugin installed on WooCommerce-based e-commerce sites and is offered separately under the subscription terms described in point 3 below.

2. Project-Based Services

Our software development and consulting services are subject to the scope, price, and delivery terms specified in a proposal, order form, or contract to be signed separately between the parties. In the case of such services, the provisions of the specific contract shall take precedence to the extent they conflict with these General Terms and Conditions.

3. Innovator Chat Subscription, Payment, and Billing

Innovator Chat is offered as Starter, Growth, and Pro plans on a monthly auto-renewal subscription basis; the monthly chat limit and feature set for each plan are specified on the relevant product page. Payment transactions are processed through our authorized payment provider, Paddle.com Market Limited (“Paddle”), acting as the seller; Paddle is responsible for invoicing, VAT/tax calculations, and collection processes. Subscription fees are displayed on the relevant payment screen, including applicable taxes based on the customer’s country.

You can cancel your subscription at any time through the customer portal provided to you after purchase. The cancellation will take effect at the end of the current billing period; you will continue to have access throughout the period.

4. License and Terms of Use

For the duration of your Innovator Chat subscription, you are granted a non-exclusive, non-transferable right to use the license key corresponding to the package you purchased in only one WooCommerce store. You are obligated not to share your license key with third parties, not to misuse our services, and not to use them for content or activities that violate applicable laws.

5. Intellectual Property

The innovator.tr website, the Innovator Chat software and user interface, the Innovator brand, and all related components are the property of Innovator or its licensors. These Terms do not constitute a transfer of any ownership rights in the source code, design, or brand of the aforementioned assets. The transfer of intellectual property rights for work delivered as part of project-based services is governed separately by the relevant project agreement.

6. Limitation of Liability

Our Services are provided “as is.” Innovator does not guarantee that the Services will operate without interruption or error. To the fullest extent permitted by applicable law, Innovator shall not be liable for any indirect damages arising from the Services.

7. Termination

In the event of a violation of these Terms, Innovator reserves the right to suspend or terminate your account or access to the service, with or without prior notice. You may also cancel your subscription at any time.

8. Changes

Innovator may update these Terms from time to time. The current version is always posted on this page and takes effect as of the publication date.

9. Governing Law

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Anatolia) have jurisdiction over any disputes arising from these Terms.

10. Contact

İnnovator Bilişim Teknolojileri Sanayi ve Ticaret Ltd. Şti.
Address: Atatürk Mah. İrfan Sok. No:10/A 34764 Ümraniye İstanbul
Tax Office: Ümraniye
Tax ID Number: 4781180451
Email: info@innovator.tr
Phone: +90 532 495 2879