Return Policy

This Return Policy applies to all paid services and products offered by İnnovator Bilişim Teknolojileri Sanayi ve Ticaret Ltd. Şti. (“Innovator”); the following special provisions apply to the subscription-based Innovator Chat product.

1. Refunds for Project-Based Services

The refund and cancellation terms for software development and consulting services are specified separately in the proposal or contract signed by the parties; this policy serves as a general framework for such services unless otherwise agreed upon in the contract.

2. Innovator Chat — Nature of Digital Services and Right of Withdrawal

Innovator Chat is a digital service that becomes accessible at the time of purchase and is performed instantly in an electronic environment. Pursuant to subparagraph (ğ) of paragraph 1 of Article 15 of the Regulation on Distance Contracts, published in the Official Gazette No. 29188 dated November 27, 2014, the consumer may not exercise the right of withdrawal in contracts concerning services performed immediately in an electronic environment and intangible goods delivered immediately to the consumer. The nature of the service and the absence of the right of withdrawal are clearly stated on the payment screen.

3. Innovator Chat Aboneliğinin İptali

Aylık aboneliğinizi, satın alma sonrası tarafınıza iletilen müşteri portalı üzerinden dilediğiniz zaman iptal edebilirsiniz. İptal talebiniz, o anki faturalama döneminin sonunda etkinleşir; iptal ettiğiniz dönem için önceden ödediğiniz tutar için kısmi iade yapılmaz, ancak dönem sonuna kadar hizmete erişiminiz devam eder ve bir sonraki dönem için tekrar ücretlendirilmezsiniz.

4. Incorrect Collections or Technical Issues

In cases where the service cannot be provided to you at all (for example, if license activation is not possible for technical reasons) or in cases of duplicate or erroneous charges, you may submit your request by emailing info@innovator.tr within 14 days of the purchase date. Your request will be reviewed, and if deemed valid, the full amount or a portion of it will be refunded via the payment method you used.

5. Return Process

Since your Innovator Chat payments are processed through our authorized payment provider, Paddle.com Market Limited, which acts as a merchant, approved refunds will also be processed through the Paddle platform and credited to the card or payment method you used. The refund processing time may vary depending on the processing times of the bank that issued your card.

6. Contact

You can contact us through the following channels for your return and cancellation requests:

İnnovator Bilişim Teknolojileri Sanayi ve Ticaret Ltd. Şti.
Address: Atatürk Mah. İrfan Sok. No:10/A 34764 Ümraniye İstanbul
Tax Office: Ümraniye
Tax ID Number: 4781180451
Email: info@innovator.tr
Phone: +90 532 495 2879